At Sofine Essentials, your satisfaction is our top priority. We want you to love your jewelry purchase, and we understand that sometimes returns or exchanges may be necessary. Here's everything you need to know about our refund policy:

1. Eligibility for Refunds:

We offer refunds on eligible items returned within 2 days of the original purchase date.
To be eligible for a refund, items must be in their original condition, unworn, and accompanied by the original packaging and tags.
Personalized or custom-made items may not be eligible for refunds unless they are defective or damaged upon receipt.
2. Initiation of Refund Process:

To initiate a refund, please contact our customer support team within the specified return period.
You can reach us via email at [contact email] or through our online contact form.
Please provide your order number and details of the item you wish to return.
3. Return Shipping:

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping method and purchasing shipping insurance for your return package.
Sofine Essentials is not liable for return packages that are lost or damaged in transit.
4. Inspection and Approval:

Once we receive your returned item, our team will inspect them to ensure they meet our return eligibility criteria.
If the returned item are approved for a refund, we will process the refund to the original method of payment within 4 business days.
5. Refund Amount:

The refunded amount will be equal to the purchase price of the returned item(s), minus any applicable restocking fees or return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error on our part.
6. Exchanges:

If you would like to exchange your item for a different size, style, or product, please contact our customer support team to arrange an exchange.
Exchanges are subject to availability, and additional charges may apply for price differences or shipping costs.
7. Refund Exceptions:

Certain items may not be eligible for refunds, including clearance or final sale items, as indicated at the time of purchase.
Refunds will not be issued for items that show signs of wear and tear, misuse, or damage caused by the customer.
8. Customer Support:

If you have any questions or concerns about our refund policy or need assistance with a return, please don't hesitate to contact our customer support team.
We're here to help and ensure that your shopping experience with Sofine Essentials is a positive one from start to finish.
Thank you for choosing Sofine Essentials. We appreciate your business and strive to provide you with the highest level of service and satisfaction.