At Sofine Essentials, we understand the excitement of receiving your new jewelry pieces promptly and in perfect condition. We're dedicated to ensuring that your shopping experience with us is not only enjoyable but also hassle-free. Here's everything you need to know about our shipping policy:
1. Processing Time:
Orders are typically processed within 1-2 business days of receiving payment.
Please note that processing times may be slightly longer during peak seasons or promotional periods.
2. Shipping Methods:
We offer several shipping options to cater to your needs, including standard and expedited shipping.
The shipping options available for your order will be displayed at checkout, along with estimated delivery times and costs.
3. Domestic Shipping US
For orders within US, we partner with trusted carriers to ensure swift and secure delivery to your doorstep.
Standard shipping typically takes 4 to 7 business days for delivery, while expedited shipping options are available for faster delivery.
4. International Shipping:
We proudly offer international shipping to select destinations worldwide.
International shipping rates and delivery times may vary depending on the destination country and shipping method selected.
Please note that customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities.
5. Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You can use this tracking number to monitor the status of your delivery and estimate the expected arrival date.
6. Order Status and Updates:
You can easily track the status of your order by logging into your Sofine Essentials account.
Additionally, we will keep you informed via email about any significant updates regarding your order, including shipment notifications and delivery status.
7. Shipping Restrictions:
Please note that certain items may be subject to shipping restrictions or regulations based on their value, materials, or destination.
We reserve the right to cancel orders or adjust shipping methods for items that cannot be shipped to certain locations due to legal restrictions or logistical limitations.
8. Shipping Costs:
Shipping costs are calculated based on the total weight of your order, the shipping method selected, and the destination.
Shipping costs will be displayed at checkout before you complete your purchase.
9. Customer Support:
If you have any questions or concerns regarding shipping, please don't hesitate to contact our friendly customer support team.
We're here to assist you and ensure that your order reaches you safely and on time.
Thank you for choosing Sofine Essentials. We appreciate your business and look forward to delivering a delightful shopping experience from start to finish.