Welcome to Sofine Essentials! Our Store Policy outlines important information about shopping with us, including our policies on pricing, product availability, customer service, and more. By shopping on our website, you agree to comply with the terms outlined in this policy. If you have any questions or concerns, please don't hesitate to contact us.

1. Pricing and Product Information

1.1. We strive to provide accurate product descriptions, pricing, and availability information on our website. However, errors may occur, and we reserve the right to correct any inaccuracies without prior notice.

1.2. All prices are in dollar and are subject to change without notice. The final price of your order will be displayed at checkout and may include applicable taxes and shipping fees.

2. Product Availability

2.1. While we make every effort to maintain adequate stock levels, some products may become temporarily unavailable due to high demand or inventory discrepancies.

2.2. In the event that a product you have ordered is out of stock, we will notify you promptly and provide options for a refund, replacement, or backorder if available.

3. Order Processing and Fulfillment

3.1. Orders are typically processed and shipped within 4to 7 business days of payment confirmation, excluding weekends and holidays.

3.2. You will receive a confirmation email with tracking information once your order has been shipped. Please allow additional time for delivery based on your location and the shipping method selected.

4. Customer Service

4.1. We are committed to providing excellent customer service and assisting you with any questions, concerns, or issues you may have before, during, or after your purchase.

4.2. If you need assistance, please contact our customer service team via email at customer.service@soffineessentials.com or through our website's contact form.

5. Returns and Exchanges

5.1. We want you to be completely satisfied with your purchase from Sofine Essentials. If you are not satisfied for any reason, you may return or exchange eligible products within 2 days of purchase, subject to our Return Policy.

5.2. Please review our Return Policy for detailed information on eligibility criteria, return procedures, and refund processing.

6. Privacy and Security

6.1. Protecting your privacy and ensuring the security of your personal information is important to us. Please review our Privacy Policy to understand how we collect, use, and protect the information you provide to us when using our website or services.

7. Changes to Store Policy

7.1. We reserve the right to update or modify this Store Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

8. Contact Us

8.1. If you have any questions, concerns, or feedback about our Store Policy, please contact us at contact@soffineessentials.com.

Thank you for choosing Sofine Essentials for your jewelry needs. We appreciate your business and look forward to serving you again in the future.